Title: Workday Support Generalist
Type: Contract
Location: Remote
Hiring Company: Leader in the Hospitality industry
Work Mode: Work from Home
Role/Responsibilities:
- Triaging Support Tickets would be a key responsibility.
- Assess unassigned tickets in the Level 2 queue.
- Review each ticket within 12 hours, and re-assign it to the relevant functional team.
- Label the ticket type: Enhancement vs Incident vs Service Requests
- Update ticket notes at least once every 2 days
- Request for email approvals for security role assignment requests
- Manage escalations
- Review ticket work notes for approval
- Attach approval audit checklist (mandatory)
- Perform bulk updates using EIB
- Update Workday foundational data such as Locations, Cost Centers & Cost Center Hierarchies, Work Schedules, etc
- Perform routine HR Data Maintenance/Clean-up on unfilled Positions, empty Sup Org etc
- Troubleshoot business processes that are stuck or errored
To apply for this job email your details to jobs@samawds.com