Workday Support Generalist (CONTRACT – 6 months)

Title: Workday Support Generalist
Type: Contract
Location: Remote
Hiring Company: Leader in the Hospitality industry
Work Mode: Work from Home

Role/Responsibilities:

• Triaging Support Tickets would be a key responsibility.
  • Assess unassigned tickets in the Level 2 queue.
  • Review each ticket within 12 hours, and re-assign it to the relevant functional team.
  • Label the ticket type: Enhancement vs Incident vs Service Requests
  • Update ticket notes at least once every 2 days
• Request for email approvals for security role assignment requests
  • Manage escalations
  • Review ticket work notes for approval
  • Attach approval audit checklist (mandatory)
• Perform bulk updates using EIB
• Update Workday foundational data such as Locations, Cost Centers & Cost Center Hierarchies, Work Schedules, etc
• Perform routine HR Data Maintenance/Clean-up on unfilled Positions, empty Sup Org etc
• Troubleshoot business processes that are stuck or errored